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Frequently Asked Questions

Is there a minimum order required to place an order online?

No, there is no minimum order required. We ship to you even if it’s just one packet. However, we recommend that you fully utilize the local shipping fees of a CHF 10 flat rate.

How is the international shipping cost calculated?

International shipping cost is calculated based on the total weight of the products added to the cart and the shipping destination country. The total shipping cost is automatically calculated by our system. Please refer to Shipping Info for more details.

Are your products hassle-free to ship overseas? Will we meet with any problem with the customs abroad?

Our products are safe to be shipped or brought anywhere in the world! All of our products are dry, and spices normally do not meet with any problems at the customs.

How long does it take for international shipping to reach the recipient?

Typically, international shipping via airmail takes about 3 – 14 working days to deliver the parcel ( depending on the country’s destination) once the order has been mailed out within 1-2 working days. You may plan ahead, and place your order early to arrive at the recipient on time. Please refer to Shipping Info for more details.

What is the best way to store the spices to maintain their freshness?

Firstly, we would usually recommend you to keep them in the resealable spice pouches that we have packed the spices in and as much as you can, squeeze out the air in the packaging before zipping it tight. This way, you can better maintain the freshness.

Secondly, if you are living in a country with higher humidity, we highly recommend that you store the spices in the refrigerator should you not use them fast. Alternatively, store the spices somewhere cool and dry without direct sunlight.

Are your spice blends/premixes dry or wet?

The spice blends/premixes are all dry powder. This means they are suitable to be shipped abroad via postal services unlike wet pastes, which are not allowed.

Are all your spices organic certified / BIO?

No, our spices are not organic certified. However, we ensure that our spices are unadulterated which means – 100% pure, raw and natural, with no artificial colourings, no fillers, no additives, no flavour enhancers, no preservatives, essentially, no-nonsense.

Do you have salt-free or sugar-free options for your spice blends/premixes?

Depending on which product range, our range of curry blends and ATSM Wellness ( eg. Curry Powder Singapura, Masala Chai, Golden Turmeric etc. ) are all sugar-free. For salted products, we use Himalayan Pink Salt or Swiss Salt in the blend. Please refer to the ingredients stated on our website for each product listing.

Are your products gluten-free?

Yes, all of our products are gluten-free and vegan-friendly! For any dietary concerns, kindly study the ingredients stated on each product listing on our website.

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